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Owned and operated by Empire Patio And Grill, our team is ready to answer questions about grills, patio furniture, and gazebos.
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Frequently Asked Questions
How long does shipping take?
Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your grill, patio furniture, or gazebo ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time.
What is your return policy?
We offer 30-day returns on eligible items. If something is not right with your order, please contact our team and we will walk you through the process. Full details are available in our Return Policy.
Can I exchange an item for a different size or style?
We are happy to help with exchanges within the 30-Day Returns window. Reach out to us with your order number and the item you would like instead, and we will get it sorted for you.
How do I choose the right grill for my space?
Consider your deck or patio dimensions, how many people you typically cook for, and whether you prefer gas, charcoal, or pellet grilling. Our team can help you find the right fit if you send us a message.
Are your gazebos weather-resistant?
Our gazebos are designed to hold up in various outdoor conditions, including rain and sun exposure. Product pages include specific material and construction details so you can choose the best option for your climate.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our team responds to every inquiry within 24 hours so you are never left waiting.
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Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI)
Free shipping on most orders within the Continental U.S. (excludes AK/HI), with no order minimum required.
30-Day Returns
Not the right fit for your patio or backyard? Return eligible items within 30 days, backed by our return policy.
